- How do I make a reservation? Can I change or cancel it?
- To make a reservation, book online (via the "BOOK" button on the home page) at the best guaranteed rate.
- Alternatively, contact the reservations department directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
- No cancellation or change fees apply. However, all changes are subject to room availability for the period requested.
- If you have booked through an online platform (Logis Hôtels, Booking, Expedia, HRS), follow the platform's procedure.
- What do I use my credit card details for when booking?
They are used as a guarantee in the event of no-shows.
- Can I bring my pet?
No pets are allowed on the premises.
- What free services are included in the price of a room or package?
- Full room cleaning service.
- Bed linen, bath and pool towels.
- For Prestige rooms, bathrobes and slippers.
- Access to the relaxation area (heated swimming pool, 2 jacuzzis, 1 sauna, solarium), open from April to October
- Cycling and walking routes, starting from the establishment
- Air conditioning in bedrooms and public areas
- Wifi
- Parking secured by camera
- Leisure area with table tennis, table football, petanque, hammocks and sun loungers
- Relaxation area in the veranda (lounge, board games, fireplace)
- What services and activities are available at a charge?
- On-site restaurant serving traditional and local cuisine
- Family or group meals (companies, associations, etc.)
- Picnic bookings
- Bar with snacks
- Self-service drinks and ice creams in the conservatory relaxation area
- Grocery shop with over 200 food and craft products made less than 90 km away
- Seminar room
- Refills for electric vehicles
- Electrically assisted bicycles - VAE
- Massage services on request
- Activities on request (canoeing, kayaking, paddling, cycling, wine workshops, visits to wine cellars or producers, caving, cave tours, museums, with or without a guide...)
- Events and special menus throughout the year
- Extra bed and/or cot
- Bouquet of flowers in your room
- Special offers and all-inclusive packages: what do they include?
Welcome, dinner at the hotel restaurant, overnight stay at the hotel, breakfast and full room cleaning service. Possible activities, massages or additional meals depending on package. Visit our special offers.
- What is the stage evening?
An offer reserved for business travellers, including welcome, dinner in the hotel restaurant, overnight stay in the hotel, breakfast and full room cleaning service. Visit our Business page.
- Do you have a spa?
Yes, a relaxation area is available free of charge, including a heated swimming pool, 2 jacuzzis, 1 sauna and a solarium, open from April to October. Visit our Wellbeing page.
- Do you offer massages? How do I book?
- Massages can be booked in advance.
- When you make your reservation, select the massage option. Reception will then contact you to arrange the day and time of your massage.
- Alternatively, contact the reservations department directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
Visit our Wellbeing page.
- What are the check-in and check-out times?
- You can arrive from 2pm.
- Rooms must be vacated by 11am. You can use the relaxation area for the rest of the day.
- What happens if we're delayed?
- Call reception on 04 75 39 08 32 for instructions on how to access your room.
- When and where can I have breakfast?
From 7.30am to 10am. On the ground floor of the establishment in the breakfast room or on the terrace depending on the weather.
- How much does breakfast cost?
18€ per person.
- What can I eat for breakfast?
Sweet, savoury, gluten-free, hot, cold, brunch (fresh local and seasonal fruit, viennoiseries, homemade pastries, speciality breads, homemade jams, homemade spreads, chestnut cream and Ardèche honey, dried fruit, cereals, local yoghurts and custards, fromage frais, mature cheeses, cold and hot meats, eggs, etc.) Visit our restaurant page.
- How can I book a table at the restaurant?
Online or contact the reservations department directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
Visit our Restaurant page.
- Where can I find the menus currently being served?
Visit our menus here.
- What methods of payment can I use to pay for my stay?
Cash. Cheques. Bank card, Master card, ANCV cheque, ANCV connect, Ticket restau card. Google pay. Apple pay.
